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Tips for Choosing Vancouver IT Support

Almost all businesses find themselves in need of IT support at some point. Vancouver IT support services can provide you with quick resolution any computer or network problem you may encounter. Choosing the right support team is very important to the success of your business. Not all IT support services are created equal and you don't want to end up with a company that thrives on billing you when your systems are down.

Your business is important and you need to make sure that it keeps running smoothly. That means having access to the aid you need, when you need it, and having a trusted advisor to answer any technology questions you may have. So, how can you identify the top Vancouver IT support teams? Here are a few qualities you should look for in a support company.

Remote Access

Remote access refers to a support team's ability to access your computers and network from their own office. Not only does this allow for faster fixes, since they don't need to schedule a time for a site visit, it also means your staff can continue working. Often, when there are workers on site, there simply isn't enough room for everyone and productivity is affected. Remote access solves this problem.

Constant Monitoring

In order to check on the system's performance, support should be keeping tabs on just how your system is working. This includes monitoring everything from disk space to availability. They should also be able to inform you of any potentially serious issues and then remotely fix them whenever possible.


The best Vancouver IT support companies will provide you with reports so you can check the status of everything. You will also be given reports regarding what the company has d

There are many processes and tasks that are necessary to keep your business running smoothly. Unfortunately, these take time to implement. Your employees will end up spending valuable time on these tasks each day unless you automate everything. This is an area that IT support can help you with by ensuring that even the most mundane tasks get done on time. These include things like checking for viruses, updating software and patches, etc. Everything can be done automatically while the support team monitors any issues from their offices. Automation is another area where remote access can come in handy.


Your business may have a limited IT support budget but that doesn't mean you have to settle for substandard IT support services. If you do your homework, it is possible to find a company that will provide you with great service without burning a hole in your pocket. It's not about who's got the lowest hourly rate. More often than not, the company with a lower hourly rate will take twice as long to resolve a problem. That will hurt your bottom line.

It's important to remember: the true cost of a server or network outage is not the labour involved in repair, but rather the loss of productivity, revenue and data.

Choose your Vancouver IT support service with care. It's easy to be drawn in by hype and flashy logos, but remember that the best services will have plenty of references and happy customers that you can talk to.

Take the Transparent Challenge! Call us for your free Backup and Disaster Recovery Audit. Are you ready for the inevitable? More importantly, is your current IT provider ready to help you? If so, how long will it take from crash to recovery?